Our internal dispute resolution scheme
We are committed to providing you with the highest level of service. However, if our service does not meet your expectation, you can contact our Internal Dispute Resolution Department on:
- Telephone: 1800 356 246
- Fax: 1300 598 630
- Address: The Customer Resolutions Manager, GPO 244 Parramatta CBD, NSW 2124
- Email: customerresolutions@pepper.com.au
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
When we receive a complaint, we will attempt to resolve it promptly else we will keep you informed of our progress in resolving your complaint.