Feedback and complaints
Helping our customers succeed is at the heart of everything we do, so we welcome any feedback that will improve the products and services that we offer.
Compliment or Feedback
Complaints
You can contact our Customer Resolutions Team to help with your complaint or dispute resolution.
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Phone
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Call 137 377 from 8:30am to 5:30pm AEST to speak to one of our friendly and helpful Customer Resolutions Officers.
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Online
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Email our customer resolutions team.
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Mail
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Customer Resolutions Team
Pepper Money Pty Limited
PO Box 6186
NORTH SYDNEY
NSW 2060
Once received, the team will try to resolve your complaint promptly and fairly through our Internal Dispute Resolution process and will keep you updated about the progress of our investigation.
If you’re not happy with our response or the handling of your complaint, you can refer the matter to our external dispute resolution scheme. In Australia you can contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or info@afca.org.au. In New Zealand you can contact Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service on 0800 347 257 or info@fscl.org.nz
Some more information on how we resolve our customer complaints can be found in our Customer Service Policy.
Need some help with managing your loan?
Our resources are here to guide you through the process, decipher all that jargon and lend a little helping hand.
Information provided is factual information only and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.
All applications for credit are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030. Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper’s Privacy Policy & the credit provider’s Privacy Policy.
Pepper Money Limited ABN 55 094 317 665; AFSL 286655; Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.
Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.
